Safran Vectronix AG (“Vectronix”) is committed to safeguarding the privacy of visitors to our Sites and the pages therein and users of the other services (“Services”) available through our Sites.
The Sites include the Corporate Website www.safran-vectronix.com, the customer portal www.myvectronix.ch, and all product-specific Microsites like coldipc.vectronix.ch, moskitoTI.vectronix.ch, www.terrapin-x.com (collectively, the “Site”).
Vectronix will collect, process and use your personal data in compliance with the principles of the Swiss Federal Act on Data Protection (“FADP”) and in accordance with the principles described below.
Collection and use of information
If you are a visitor of the Site
Personal data that we collect, process and use in connection with the Site includes not only information that we actively collect while you interact with the Site but also information that you voluntarily provide to us over the Site in various contexts (e.g., when you download documentation from our Site, when you send an e-mail to our customer service, when you fill in an online form etc.). When you register for our Vectronix portal, additional data is collected, therefore please refer to “If you register on our Site”.
In order to improve navigation on its Site, Vectronix uses the following types of cookies and technologies in connection with the Site and collects certain data during your visit:
The Site uses Google Tag Manager. Google Tag Manager is a service provided by Google. The Google Tag Manager is a platform / code management tool. The tool does not collect any Personal data, but causes the triggering of other tags, which may contain your data. Google Tag Manager does not access this data. If disabling is done at the domain or cookie level, it will persist for all tracking tags that are implemented with Google Tag Manager.
If you get in touch with us or register on our Site
If you – in addition to visiting our Site – get in touch with us through the contact form, or if you register and send us communication, while at our Site,
- we collect and store the Personal data you provide through this process (e.g. name, address, company, e-mail, country, phone number), username and if applicable your username and password.
If you engage in a transaction while logged on to our Site (e.g. in the case of a question concerning our products, organizing shipments, demo kit loans, technical problem or service returns), then
- we collect and store information about the transaction,
- we will further process data if it is necessary for entering or performing a contract or
- if it is necessary for compliance with a legal obligation to which Vectronix is subject.
If you send us communications, then
- we may collect such communications in a file specific to you.
If you register the Terrapin X app
Some features may require the registration of the Service, for example when you want to extend your warranty, receive information, software upgrades or support communication. You may continue to use the other features of the Service without signing in.
If you register, we collect and store the Personal data you provide through this, (e.g. name, age level, country/state, date of registration, address, e-mail address, phone number, total measurements, successful connections/failed connections, fail measurements) including the serial number and name of your connected device.
Our Service makes use of information about the use of the Service, including usage data like rangefinding information, error messages, technical data, transactions and location data.
Unless otherwise stated, we use random identifiers in connection with your Service data that do not identify you personally.
Why do we process Personal Data?
From time to time, our Site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address) and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Site.
We send responses to all communications from users. Registered users will occasionally receive information on products, services or special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications.
Users who no longer wish to receive our newsletter, notices or promotional materials may opt-out of receiving these communications by sending an email with “unsubscribe” written in the subject line of the email, or sending a letter to the addresses given above.
Access your information and complaints
Accessing, correcting, and updating your Personal data
If you have submitted personal information to Vectronix through the Site, or if someone else has submitted your personal information through the Site you can:
Receive, access, correct or update your Personal Information by sending an email to email@example.com or sending a letter to:
Safran Vectronix AG
Removal of Personal data
Upon your request, we will remove your Personal data from our database. If Personal data is removed, you will lose access to the parts of the Site for which you must provide such Personal data to gain access. After removal, we will only retain copies of such information as are necessary for us to perform a contract, comply with legal obligations, protect the vital interest of the data subject or are otherwise reasonably necessary. Removed and deleted information may persist in backup copies for no longer than is legally permissible, will not be available to others and will normally be overwritten within the regular course of business. Any Personal data provided as a part of a transaction represents a record of that business transaction that cannot be altered after the transaction is complete.
Vectronix is committed to working with costumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices either via email or sending a letter to the addresses given above.
Vectronix will be happy to respond to your questions and comments.
If you are a EU citizen, you have the possibility to contact our EU representative Safran:
Links to other websites
Your use of this Site shall be governed in all respects by the laws of Switzerland, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Site shall be in the ordinary courts at the place of business of Safran Vectronix in Balgach, Switzerland.
Those who choose to access this Site from locations outside Switzerland do so on their own initiative and are responsible for compliance with applicable local laws.
This Site takes every precaution to protect our users’ information. Vectronix and its sub-contractors have implemented technology and security features and strict policy guidelines to safeguard the privacy of your Personal data from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.
Safran Vectronix AG
This policy was last updated on 15 May 2018.