SERVICE & ILS
Service, Quality and Relationship
Our specific service and support capabilities, as well as our ILS portfolio, are fully oriented to your wishes and requirements. This includes detailed testing and examination of defective devices, repairs, the latest
updates and upgrades, and much more. For every one of our products. Because even the best technology is of little use if it is not backed up by equally excellent service. Over the entire product life cycle. This reliability creates confidence, and that often leads to long-term partnerships.
Fill out online form
Use our online form to submit your RMA request. The form will guide you through all the questions and will be forwarded directly to our service team.
Download our RMA-Sheet as a PDF. Please fill out all the required information and send it to email@example.com.
Our reliable process
Request by phone or directly via our website
After confirmation of the RMA, the goods can be sent and tracked with the issued RMA number
Sending a list of received goods for confirmation and checking
Cleaning and checking the received goods as a basis for a quotation
Costing the quotation according to specific templates, taking into account any relevant ILS packages
The goods will be repaired according to the offer and prepared for the next mission
Sending the goods back to the customer with the return notification
A COMPANY IS ONLY AS GOOD AS ITS SERVICE.
At Safran Vectronix we take our good reputation seriously because comprehensive service is essential for robustness and reliability in use. Cooperative and foresightful service that recognizes the needs and strict requirements of our customers.
For us, it is not enough to sell first-class devices for observation and location. The whole picture is what counts, and that includes comprehensive service and integrated logistics support. For example, additional features for your devices. Or checking your devices after tough missions and repairing them if necessary. And of course extensive instruction and training so you can get the most out of your devices on every mission.
Many of our customers gladly use our services and ILS capabilities worldwide, because that is the only way to ensure unrestricted ability in all situations. Experience shows that tailoring our services to the needs and device portfolio of the customer concerned optimizes the operational performance of our devices. There’s a good reason why we export over 95 % of our products to more than 60 % of all countries worldwide. These and other statistics speak for themselves.
Safran Vectronix AG
Max Schmidheiny-Strasse 202, 9435 Heerbrugg, Schweiz