Service, Quality and Relationship
We believe that the best way to service customers is with long-term relationships reaching well beyond the initial order cycle. Throughout the entire service life of a Vectronix product, our customers deserve the type of support that fits their individual situation and requirements the best.
Vectronix warrants the serviceability of your device for at least 10 years after delivery. Vectronix also offers a wide selection of service and support solutions to meet ILS requirements – from efficient factory repair service all the way to a fully equipped and trained in-country maintenance organisation.
Fill out online form
Use our online form to submit your RMA request. The form will guide you through all the questions and will be forwarded directly to our service team.
Download our RMA-Sheet as a PDF. Please fill out all the required information and send it to firstname.lastname@example.org.
Our reliable process
Request by phone or directly through the website
After confirmation of the RMA the goods can be sent and tracked with the received RMA number
Confirmation and Control of the received list of goods
The basis for the offer consist of cleaning and testing the goods
Calculation of the offer according to special templates and taking into account of any ILS - Packages
Implementation of the repair as per order confirmation
Return of the goods to the customer including return notification
Safran Vectronix AG
Max Schmidheiny-Strasse 202, 9435 Heerbrugg, Schweiz