Safran Vectronix AG

Safran Vectronix Service & ILS

SERVICE & ILS

Service, Quality and Relationship

Our specific service and support capabilities, as well as our ILS portfolio, are fully oriented to your wishes and requirements. This includes detailed testing and examination of defective devices, repairs, the latest
updates and upgrades, and much more. For every one of our products. Because even the best technology is of little use if it is not backed up by equally excellent service. Over the entire product life cycle. This reliability creates confidence, and that often leads to long-term partnerships.

Get your service done

To start the service application, please fill out the RMA form – the Return Material Authorization.
You can provide it directly online or download it as PDF form.

Fill out online form

Use our online form to submit your RMA request. The form will guide you through all the questions and will be forwarded directly to our service team.

Download PDF

Download our RMA-Sheet as a PDF. Please fill out all the required information and send it to vectronix-service@safrangroup.com.

Our reliable process

01

RMA Request

RMA Request

Request by phone or directly via our website

02

Send goods

Send goods

After confirmation of the RMA, the goods can be sent and tracked with the issued RMA number

03

Entry Report

Entry Report

Sending a list of received goods for confirmation and checking

04

Investigation

Investigation

Cleaning and checking the received goods as a basis for a quotation

05

Offer

Offer

Costing the quotation according to specific templates, taking into account any relevant ILS packages

06

Repair

Repair

The goods will be repaired according to the offer and prepared for the next mission

07

Return

Return

Sending the goods back to the customer with the return notification

A COMPANY IS ONLY AS GOOD AS ITS SERVICE.

At Safran Vectronix we take our good reputation seriously because comprehensive service is essential for robustness and reliability in use. Cooperative and foresightful service that recognizes the needs and strict requirements of our customers.

For us, it is not enough to sell first-class devices for observation and location. The whole picture is what counts, and that includes comprehensive service and integrated logistics support. For example, additional features for your devices. Or checking your devices after tough missions and repairing them if necessary. And of course extensive instruction and training so you can get the most out of your devices on every mission.

Many of our customers gladly use our services and ILS capabilities worldwide, because that is the only way to ensure unrestricted ability in all situations. Experience shows that tailoring our services to the needs and device portfolio of the customer concerned optimizes the operational performance of our devices. There’s a good reason why we export over 95 % of our products to more than 60 % of all countries worldwide. These and other statistics speak for themselves.

Contact us

Safran Vectronix AG

Max Schmidheiny-Strasse 202, 9435 Heerbrugg, Schweiz

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