Safran Vectronix AG

Service

Service, Quality and Relationship

We believe that the best way to service customers is with long-term relationships reaching well beyond the initial order cycle. Throughout the entire service life of a Vectronix product, our customers deserve the type of support that fits their individual situation and requirements the best.

Vectronix warrants the serviceability of your device for at least 10 years after delivery. Vectronix also offers a wide selection of service and support solutions to meet ILS requirements – from efficient factory repair service all the way to a fully equipped and trained in-country maintenance organisation.

Get your service done

To start the service application, please fill out the RMA form – the Return Material Authorization.
You can provide it directly online or download it as PDF form.

Fill out online form

Use our online form to submit your RMA request. The form will guide you through all the questions and will be forwarded directly to our service team.

Download PDF

Download our RMA-Sheet as a PDF. Please fill out all the required information and send it to vectronix-service@safrangroup.com.

Our reliable process

01

RMA Request

RMA Request

Request by phone or directly through the website

02

Send Product

Send Product

After confirmation of the RMA the goods can be sent and tracked with the received RMA number

03

Entry Report

Entry Report

Confirmation and Control of the received list of goods

04

Investigation

Investigation

The basis for the offer consist of cleaning and testing the goods

05

Offer

Offer

Calculation of the offer according to special templates and taking into account of any ILS - Packages

06

Repair

Repair

Implementation of the repair as per order confirmation

07

Return

Return

Return of the goods to the customer including return notification

Contact us

Safran Vectronix AG

Max Schmidheiny-Strasse 202, 9435 Heerbrugg, Schweiz